Galaxy Grooming Mobile Dog Salon

About

Galaxy Grooming Mobile Dog Salon brings professional grooming directly to your home or office in our fully equipped mobile salon. Every appointment is one-on-one, allowing your dog to enjoy a calm, cage-free experience without the stress of traveling to a salon. Proudly serving Waxhaw, Ballantyne, South Charlotte, Indian Land, Matthews, Weddington, Indian Trail, Monroe and surrounding communities.

Services

• Full Grooming Service Premium Shampoo & Conditioner, hand blow dry and fluff, complete brush out, customized haircut, nail trimming & filing, ear cleaning & plucking if needed, finishing cologne & bandana
• Bath Service Premium Shampoo & Conditioner, hand blow dry and fluff, complete brush out, deshedding treatment, nail trimming & filing, ear cleaning & plucking if needed, light trimming of eyes/paws/sanitary areas, finishing cologne & bandana
• Nail Trim Only Stand alone nail trim only appointments
• Teeth Brushing Teeth brushing service
• Nose & Paw Balm Nose & Paw Balm application
• Flea & Tick Shampoo Flea & Tick Shampoo service
• Anal Gland Expression Anal Gland Expression (external)

Specialties

• One-on-One Appointments
• Cage-Free Experience
• Fully Equipped Mobile Salon
• Professional, Experienced Groomers

Frequently asked questions

• How does this work?

  We arrive at your home and complete the entire grooming process inside our fully self-contained van. The van is equipped with batteries for power, fresh water tank, air conditioning, heat, and a water heater. Upon arrival, we come to your door for a brief consultation. We ask that all pets are on a leash so we can safely escort them to the van. Once finished, we bring your pup back to your door. Payment is collected after grooming is completed.

• How does a recurring schedule work?

  There is no contract and no extra fee. It is not a requirement, you are welcome to contact us or use our online booking system when you need an appointment. However, it is highly recommended as sometimes we are booked up over a month out. You have a choice of 8 weeks or less for the frequency of our visits. We send 3-4 months of appointments at a time well in advance.

• Can you book my appointments at 2:00 on Tuesdays only?

  While we try to be as accommodating as possible, we cannot guarantee certain days and times. To keep things running smoothly and to make sure we can care for as many pets as possible, we group appointments by location. This means we are in different areas on different days, which helps us stay efficient and on schedule.

• What are latch key appointments?

  For added convenience, we provide latch key appointments. If you won't be home, you can simply leave a key or door code, and we'll take care of the rest. We'll securely enter, get your pup, complete the grooming, and return them safely inside. Payment is processed by using a card on file.

• What is your cancellation policy?

  We ask that you give us at least 48 hours notice if you need to cancel or reschedule your appointment. To reschedule we require 50% of the grooming fee if canceling/rescheduling within 48 hours and 100% the day of. Please let us know if it's an emergency situation.

• How long does it take?

  Depending on the size of the dog and type of haircut, it generally takes 1-2 hours.

• My dog had a prior bad grooming experience and gets really nervous...

  A lot of dogs get very anxious at a storefront groomer because of the other barking dogs and there's just a lot of commotion going on. They typically have a better experience with mobile because the van is quiet, and they are one-on-one with the groomer. They can also look out the window and see their house!

• Can I stay in the van and watch?

  You are more than welcome to walk your dog out to the van and take a look inside, but because of our insurance policies, no humans other than the groomer are allowed inside the van. This is also a special time for your pup to bond with their new groomer.

• What forms of payment do you accept?

  We accept all major credit and debit cards, Zelle, Apple Pay, Google Pay, Cash App, checks and cash.

• Do you offer any discounts or promotions?

  Yes, we have a referral program and offer $10 off your next appointment for any new clients you send us, as long as they book an appointment.

• Do you require proof of vaccinations?

  Yes, we require proof of rabies for all pets that we groom, as it is a state law. We don't require anything else as they will not be in contact with other dogs.

• Do you groom cats?

  We do not at this time, but maybe in the future!